FAQ
FAQ
1. Orders and Shipping
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. Use this number on the carrier’s website to track the status of your shipment.
Q: What are the shipping costs?
A: Shipping costs are calculated automatically at checkout based on the size, weight, and destination of your order.
Q: How long will it take to receive my order?
A: We strive to deliver products within 15 business days. However, delivery times may vary depending on your location and logistical conditions.
Q: Do you ship internationally?
A: Currently, we only ship to Portugal, but we will soon offer international shipping. Shipping costs and times will vary depending on the destination.
2. Returns and Refunds
Q: How do I start a return?
A: To start a return, please contact us at info@tourolindo.com. We will provide you with the return address and further instructions if the item is eligible for return.
Q: What is your return policy?
A: Our return policy is detailed on our Return Policy Page.
Q: How long does it take to process a return?
A: Once we receive your returned item, it can take up to 10 business days to process your return and issue a refund.
Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
3. Products and Availability
Q: How can I find out if a product is in stock?
A: Product availability is displayed on the product page. If the product is not available and not marked as such, we will issue a refund.
Q: Can I request a product that is not listed on your site?
A: If you are looking for a specific product not listed on our site, please contact us at info@tourolindo.com, and we will do our best to assist you.
Q: Do you offer gift wrapping?
A: Not at this moment.
4. Account and Privacy
Q: How do I create an account?
A: To create an account, click on the "Perso Icon" at the top of our website and fill in the required information.
Q: How do I reset my password?
A: We use one-time codes sent to your email to enter your customer account.
Q: How is my personal information used?
A: Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
Q: How can I subscribe or unsubscribe from the newsletter?
A: To subscribe to our newsletter, enter your email in the subscription form at the bottom of our website. To unsubscribe, click on the "Unsubscribe" link at the bottom of any newsletter email.
5. Contact Us
Q: How can I contact customer service?
A: You can contact our customer service team through our contact form on the website or by emailing us at info@tourolindo.com. Visit our Contact Us Page for more details.
Q: What are your customer service hours?
A: We try to answer all requests within 24 hours.